Privacy Policy

Effective Date: July 9, 2025

Introduction

At Easy Consumer Support (“we,” “us,” or “our”), accessible via easyconsumersupport.com, we take the privacy of your personal information seriously. This Privacy Policy explains how we collect, use, share, and protect personal information about our users and customers (“you”). This applies when you visit our website, make service requests, subscribe to our newsletter, or otherwise communicate with us.

1. Personal Information We Collect

1.1 Account & Contact Information

When you fill out forms, request services, or subscribe to communications, we may collect:

Name
Email address
Phone number
Home or business address
Service details (e.g., plumbing, electrical, cleaning)

1.2 Payment & Billing Information

For paid services, we collect:

Billing name & address
Payment method details (credit/debit card, PayPal, etc.)
Transaction amounts & dates

1.3 Technical & Usage Information

When you visit our site or use an app, our systems may collect:

IP address
Browser type & version
Device type & operating system
Pages visited and services viewed
Referrer URL and time stamps

1.4 Marketing & Subscription Preferences

If you subscribe to our newsletter or promotional emails, we may record:

Your consent choices
Opt-in or opt-out preferences
Email engagement (opens, clicks)

2. How We Use Your Information

We use your personal data for purposes including:

Providing & managing services: to schedule, confirm, deliver, or follow up on plumbing, electrical, or cleaning requests.
Processing payments: to bill, process refunds, and keep accurate financial records.
Customer support: to answer questions, handle complaints, or troubleshoot service issues.
Marketing & communications: to send newsletters, promotions, or surveys if you've opted in.
Compliance: to meet legal obligations, protect our rights, or prevent fraud.

3. Sharing Your Information

We may share your personal information as follows:

Service providers: Shared with plumbers, electricians, cleaners, or contractors to deliver requested services.
Payment processors: Shared securely with Stripe, PayPal, or banks for billing.
Legal authorities: Disclosed if required by law (subpoena, court order, etc.).
Business transfers: With potential buyers or partners if our company merges, is sold, or reorganized.
Aggregate or anonymized data: To improve our services, without revealing your identity.

4. Cookies & Tracking Technologies

We use cookies and similar technologies:

Essential cookies: required for site functionality.
Analytics cookies: to understand site usage (Google Analytics).
Marketing cookies: for personalized ads.

You may disable cookies via your browser settings, but this may reduce site usability.

5. Security Measures

We implement measures to protect your information:

SSL encryption for all data transmissions.
Access controls limited to employees and contractors.
Secure data storage on encrypted servers.
Regular vulnerability monitoring and patch updates.

6. Retention Policy

We retain your personal data only as long as needed for:

Service delivery and billing (minimum 7 years for accounting).
Customer support and dispute resolution.
Marketing based on your consent, revoked at any time.

7. Your Rights & Choices

You have the right to:

Access or correct your personal information.
Delete your data (subject to legal obligations).
Opt-out of marketing communications anytime.
Withdraw consent where applicable.
Object or restrict processing you believe is unfair.
File a complaint with the FTC or your local data authority if concerned.

For any request, contact us at support@easyconsumersupport.com.

8. Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from minors. If you believe we've done so, please contact us.

9. International Transfers

Personal data may be transferred or stored in the U.S., even if collected internationally. By using our services, you consent to such transfers.

10. Changes to This Privacy Policy

We may update this policy. Changes will be posted here with a new effective date.

11. Contact Us

If you have questions, email us at support@easyconsumersupport.com or call +1 (888) 555-4387.

Our Address: 1024 Willow Lane, Austin, TX 73301, USA